Asking about "Protection time"

Mar 17, 2025 - 10:10
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Asking about "Protection time"
Asking about "Protection time"

Hey everyone,

I recently made my first purchases on AliExpress, and all of them have a similar tracking status: "Arrived at local airport" since February. However, the estimated shipping time has already passed (1st pic).

I tried to request a refund, but i received an email that said my request was marked as "Invalid" (2nd pic).

When I checked the app, I saw that AliExpress had stepped in and told me to wait for the "Protection Time" to run out before I can open a dispute (3rd pic)

Since this is my first time ordering, and English is not my first language, I’m unsure what to do next or when my protection time will actually run out. Any advice would be really appreciated. Thanks!

submitted by /u/danielstark095
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maskad I am a **software developer** specializing in **PHP and JavaScript**, with a strong focus on **web development, automation, and eCommerce solutions**. My expertise lies in building **scalable, efficient, and interactive applications**, integrating advanced technologies to enhance user experience. I have developed **online banking platforms, courier tracking systems, invoice generators, Chrome extensions, and AI-powered product listing automation**. My work involves **web scraping, email handling, SMS notifications, and AI-driven chatbots**, ensuring seamless automation and intelligent interactions. I prefer using **PHP and JavaScript for automation and scraping tasks** in live environments but leverage **Python** for local tasks due to its flexibility and fewer restrictions. I have successfully integrated **third-party payment gateways** like **PayPal, Paystack, and NOWPayments**, as well as AI services like **OpenAI's API**. Beyond development, I also run **Allshop.ng**, an **eCommerce platform**, further expanding my expertise in online business solutions. My projects emphasize **security, responsiveness, and user-friendly interfaces**, ensuring a smooth and engaging experience for all users. Would you like a version tailored for a portfolio, resume, or professional bio? 🚀