How do damaged shipment claims generally go?

Aug 2, 2025 - 06:20
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How do damaged shipment claims generally go?
How do damaged shipment claims generally go?

Received this neon sign today which was basically demolished (nearly all the glass tubes have breaks).

Anyway, I opened a dispute and messaged the seller. They wanted to replace the glass tubing, not a full replacement.

I don't really want to pick through mercury coated glass and attempt to replace every tube on my own as it seems hazardous.

I would prefer to receive a refund and make another order for a full replacement.

The seller commented this could happen but that it will likely be a long wait through AliExpress dispute system.

Is anyone familiar with what I may be in for here? Thanks

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