Next steps?

Aug 10, 2025 - 02:20
 0  0
Next steps?
Next steps?

I need help with an order that hasn't been delivered. I've opened a dispute but keep getting the runaround from both support and the seller. To make matters more confusing, the package has a tracking number from FedEx, but the delivery information doesn’t include my name or address, even though it's supposed to be attached to me. FedEx can't provide any information due to their privacy policy. I've sent the relevant PDF from FedEx to AliExpress support and even to a senior team member, but their response is always the same: "Not enough proof that it wasn't delivered." At this point, I'm wondering if I need to go to the CEO's office!

Additionally, when I try to get more details about my order on the FedEx app, it requests an email that has no association with me to reset the password.

If anyone has any suggestions on what I should do next, I would really appreciate your help. Thanks!

submitted by /u/fraggett_-_
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maskad I am a **software developer** specializing in **PHP and JavaScript**, with a strong focus on **web development, automation, and eCommerce solutions**. My expertise lies in building **scalable, efficient, and interactive applications**, integrating advanced technologies to enhance user experience. I have developed **online banking platforms, courier tracking systems, invoice generators, Chrome extensions, and AI-powered product listing automation**. My work involves **web scraping, email handling, SMS notifications, and AI-driven chatbots**, ensuring seamless automation and intelligent interactions. I prefer using **PHP and JavaScript for automation and scraping tasks** in live environments but leverage **Python** for local tasks due to its flexibility and fewer restrictions. I have successfully integrated **third-party payment gateways** like **PayPal, Paystack, and NOWPayments**, as well as AI services like **OpenAI's API**. Beyond development, I also run **Allshop.ng**, an **eCommerce platform**, further expanding my expertise in online business solutions. My projects emphasize **security, responsiveness, and user-friendly interfaces**, ensuring a smooth and engaging experience for all users. Would you like a version tailored for a portfolio, resume, or professional bio? 🚀