VOEC not honored for Norway
I live in Norway, which is under the VOEC. I pay the VAT to Ali Express upon checkout (price bumps up before payment).
Recently I am getting VAT+handling fee from my postal service on every order. The postal service claim it is because Ali Express hasn't filled in the digital form for VOEC. Which means I pay double VAT + handling fee (often higher than the VAT itself), and presumably Ali gets a 25% kickback.
There is no dispute form I can use related to this, the disputes I can choose doesn't have any upload option and I get rejected for not providing evidence. Replying to e-mail doesn't seem to do anything. Talking to customer service is a waste of time. They also release the payment to seller and say case closed.
We are talking ~1350 NOK / 130 USD spread accross 15 orders so far the last couple of months. Too much work to contact them about every single item every time.
This comes after a period of a few months where almost every order gets auto-cancelled by Ali due to delays. Customer service admits that it is a problem, but tell me to retry order. So: Try to order, wait a few weeks and get cancellation, try again, wait, cancelled, try 3 different, wait, suddenly 3 arrives, now pay VAT+handling fee * 3.
So... I just stop ordering from them? Or is there some trick to it?
I haven't heard about Temu having any issue like this..?
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