Rant 17+ years with Aramex Shop&Ship — last 2 years have been a paid full-time headache
I used to be a happy, high-spend “premium” customer (tens of thousands of USD a year). In the past 2 years everything fell apart: • Double-payment drama: drivers asking for cash even when the shipment was already paid online. Refunds? Crickets. • Destroyed shipments: entire orders tossed because one item was “restricted,” with no photos or chance to remove it. • Price creep & volumetric games: tiny items in huge boxes → absurd fees. • Delays everywhere: weeks from their US/UK/Italy hubs to Dubai, then more days from the Dubai hub to me. Wrong addresses, too. • IT chaos: autopay failures, account lockouts, can’t see/pay shipments; then couriers still demand cash at the door. • “Premium” in name only: zero real perks, no priority, no meaningful discounts. • Management avoidance: 2 years of written escalation requests ignored.
Money & time lost: thousands of USD + hours every week chasing fixes. I shouldn’t have to micromanage a courier I pay this much for.
Important for UAE shoppers: • Customs duty: Since 1 March 2023, courier shipments under AED 970 are exempt from customs duty. If you’ve been charged duty on anything below that, it’s wrong and you should demand a refund. • VAT (5%): Still applies on all shipments regardless of value, but must be transparent and correctly calculated.
I’ve filed a director-level complaint and I’m exploring alternatives. If you value your time (and blood pressure), think twice.
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