Nightmare refund process, any advice?
Hi.
I bought a 380 euros external battery for my electrical boat engine. I received the battery and tried to make it work, but got nowhere.
I spent hours trying to fix it chatting with the seller, they told me some wore for loose and I should dismantle the battery and try to fix it myself. I am not an electrical engineer and this is a very very powerful battery. So after a very long set of back and forth the seller told.me the product is not working as intended, so it is defective. And they told me to return the battery for refund.
I returned the battery to the local dutch Aliexpress logistics partner.
And then Aliexpress started asking me the same questions again and again. I provided screenshots from the conversation with the seller.
And now today I got a message that they rejected the refund request.
This is insane. I do not have the product anymore and it is defective.
I opened an appeal this morning but I got the feeling that this will be rejected.
Any advice on how to get this resolved??
Thanks
C.
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